Dear pipsqueak,
This has got to be the first time when I truly feel that there is really no hope in some people- specially this one particular "new" addition to my life. Whether this is an accepted addition or not, I'll leave that open for you to decide. So, what could have possibly happened for me to want to write about this? Well, the sheer "OMG Facepalm" factor did.
This morning was an exciting one as I knew there would be live worldfeed available for viewing of a particular tournament. When I clicked in, actually not a surprise, it was malfunctioning- tagged with a messaging stating the feed problem. Okay, fine. So I waited for some time to see whether the situation would improve. Nope. So the next thing to do was to inform the person responsible.
"Hey, there's something wrong with the worldfeed. Check it out."
"What are you talking about?"
"You know, the worldfeed on our channel?"
"No, I don't know."
(paused while I waited for her to say something productive..."
"Well, it's not working. There should be a live feed."
"How do I know?"
(thinking: it's your job to know?!)
Then, as if I had forced the person to do something about it, the person went to a director to clarify the confusion. For one, everyone knows the director has NO clue about how the channel works or NO business in that department. As expected, the questions came back to me. The person continued...
"Who's complaining?"
"What do you mean 'who's complaining'?"
"Well, who's complaining that the channel doesn't work?"
"No one's complaining. I'm just telling you that it's not working."
"Okay. Well, I don't know. I haven't dealt with this before"
"I'm just telling you that's it's not working and that you will need to get the feed back on."
(turned back to my computer and resumed working)
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Now, you ask, what bothered me? The answer, "who's complaining?" did. See, I just can't get it around my head why that question was even asked. Why does it matter who's complaining? Does there have to be someone launching a complaint before you do something about it? Something that should be working isn't working. Then? Fix it, or at least attempt to. "I don't know" and "I haven't dealt with this before" are not good enough. As a service, you don't wait until someone complains before you improve. Don't even talk about improve- this is to regain the normal. *FACEPALM*
Maybe I'm just a perfectionist. Maybe I expect too much. I don't know. But, at least I know what good service is. When you are able to put yourself in the shoes of those receiving the service, you will be able to understand the needs. It's not that difficult really- simply being proactive. That's all. In any case, I don't hope to put more work on my own table in having to teach someone who should already know all this. Afterall, if you haven't learnt that in the beginning of your working career, then you probably will never understand it. The higher you go in the corporate ladder, the less interaction there is to those who you service. The point in that is, by the time you are there, you should already have learned to feel the needs. Except, that isn't always the case. So be it.
Don't know where to start? Just Google.